Client Policies

Client Policies

Last Updated: February 2024

Clear and consistent client policies are part of my ecosystem of professional boundaries. Before hiring me or purchasing from me, please review these policies thoroughly alongside my Code of Ethics, Terms and Condition, Privacy Policy, and your offering-specific General Client Agreement.

Living Documents: Terms of Service and Privacy Policy

  • For personal enrichment & entertainment only — In compliance with Pennsylvania state law, while I act with deep care and respect for my crafts, I provide all spiritual advising, divination, and consultations for personal enrichment & entertainment only.

  • All clients must be 21+ — I do not work with clients under the age of 21. Any ceremonial work performed on behalf of children or persons under 18 must be accompanied by an informed consent release by a responsible guardian party, and will not be performed if I feel a child is in danger or not otherwise being adequately supported in allopathic & other ways.

  • Right of refusal — I reserve the right to work with, or continue to work with, clients for any reasonable reason, named or unnamed, except for unlawful discrimination under the law. Examples may include, but are not limited to: ethical congruence, abusive language towards me or members of my programs, memberships, or team, using/engaging my services in ways that may not be for your best wellness, purposeful lying or misleading behavior, etc.

  • Client Communication  All communication with clients primarily takes place over email via an encrypted email service, through my mailing list facilitated by Ghost, or via my Client Portal. Only myself or trusted contractors who have signed NDAs have access to data concerning subscribers, client inquiries, or clients.

  • Legal Agreements — By booking any service with me or purchasing any item made available for sale from this site, you are implicitly stating that you have read, understand, and/or agree with my Lineage + Training, Terms of Service & Privacy Policy, and my Code of Ethics, as well as the Client Policies outlined herein. Additionally, by booking a service or making a purchase through any of my links, you are implicitly agreeing to hold me, any subcontractors, and my company, Ziggurat Group LLC, with indemnity from any harm or resulting consequences of following my suggestions, and take full responsibility for your actions, and state that you understand that my services are provided in good faith but for personal development enrichment and entertainment only.

  • Payments — All payments are processed securely via Stripe or Paypal, facilitated directly or through a 3rd party processor (Ghost Pro; Paythen; Kitchen; Xero). No sensitive banking data is accessible by me, or retained by me, outside of these platforms.

  • Refunds — Refunds are offered and issued on a case-by-case basis, at my discretion, unless otherwise explicitly noted. For services, your payment – in full or in part – holds space in my calendar or workload, and covers the cost of my time, experience, and materials, and therefore is non-refundable except at my discretion.

  • Guarantees & Assurances — The only guaranteed deliverable of any service rendered is the creation of objects or performance of consultation or ceremony as aligned to its goals. I make ABSOLUTELY NO REPRESENTATION of accuracy, guaranteed results, etc., and offer my services and work as curio and entertainment purposes only — your mileage may indeed vary. Paying me does not guarantee nor represent a guarantee of results, as to do so would be unethical.

  • Privacy, Confidentiality, and Team Support — I am not a one femme show, my business has variously utilized and discloses the use of helpers in the form of apprentices, team members, and outside contractors. Assistants may be used to answer/field emails that do not require my direct input, and my godchildren may perform the work agreed upon in our arrangement should I be indisposed, unable, or ill, that they are qualified to perform, and that I will supervise directly. All people who interact with my business are held to the same ethical commitments & standards, as well as the same standard and expectations of privacy, and will be asked to sign an NDA to protect client confidentiality.

  • Privacy, Confidentiality, and Sensitive Materials — Clients dealing in sensitive matters or relevant concerns about discretion or security may request to send petitions or other materials directly to me via my personal email address, which is hosted on an encrypted email server, where no other party has access to the inbox.

  • Privacy, Confidentiality, and Consultation with Colleagues & Apprentices — I reserve the right to anonymously consult with community elders and colleagues about your case from a technical or ethical perspective, in order to best serve you + your interests. By signing on as a client, you are giving me consent to do this without notification or disclosure, in order to ensure smooth and uninterrupted execution of service. I further reserve the right to share these details as part of my instruction of apprentices, as needed.